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HOW IT WORKS

Browse through our selection of designer dresses and find one that you love.

Choose the date you wish to loan the dress for before ordering using the calendar within the product page. Choose the exact date of your event. Make sure you book at least 5 days prior to your event to make sure it arrives to you on time.

Once your item has been added to the cart, head over to the checkout and finalise your order! You’ll receive a confirmation email outlining your rental date, item requested and the required return date. Make sure you read our rental agreement carefully before placing your order.

The next business day after your event, place the garment in the prepaid return bag and drop it to your post office. Garments must be returned prior to the return date noted on your order, otherwise you may incur a late fee.

EXTENDED RENTALS

Renting with us is easy!

To book out any garment, simply select your start and end date on our calendar. Our standard rentals are for 1-2 days, meaning you book for the day of your event and your garment will need to be sent back to us the following day after your event prior to 1pm in the return bag provided. Please note that you will need to return your garment over-the-counter at a post office as per our rental agreement.

In order to allow us time to send out your outfit, the minimum time frame for our rentals is 2 days prior to your event.
In some instances, for Auckland-based pickups, we will rent closer to your event. Please contact us if this is the case.

Need your garment for longer?

Our extended rental periods allow you to rent our outfits for up to 7 days. This means that if you book for a Saturday or Sunday, you’ll be able to keep your rentals for 2 weekends in a row. For extended rentals, you’ll pay the original rental price + $5 per additional day. Your garment will need to be returned to us the day after your nominated rental period ends.

UNDERSTANDING OUR BOOKING CALENDAR

Our booking calendar shows you what days each garment is available for rent. We recommend always booking well in advance for your events to ensure that the garment you want is available. On our booking calendar, the colours indicate booked days, free days and turnaround time periods between each rental.

– Greyed out dates are unavailable.

– Pink filled dates mean there is a booking made for that day (note that we allow 3 days between bookings.This allows us time to receive items back, inspect them for any damages and have them professionally cleaned prior to sending them out to the next person).

– The white days are available for bookings.

When you select a start and end date, these will show on the calendar as green. The calendar will then calculate the cost of your rental, based on your selected time period. Note that we only rent for up to 7 days. If you select a time period longer than this, our calendar will give you an error message.

CHOOSING A BACKUP DRESS

Our backup dress option allows you to try on a second outfit in the comfort of your own home. To find out more about how our backups work, click here.
When booking a backup, you will need to check that both garments are available for the entire time period you would like to rent them for, as you will need to return both garments at the same time, regardless of which you wear.

PS: Email your picture of you looking stunning in your garment to admin@theborrowedcollective.co.nz or tag us on social media for a feature.

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