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FAQ

WHEN WILL MY ORDER BE SENT?

Your order will be sent 1-3 days prior to your booked date on overnight courier and you will receive an email with the tracking as soon as it’s sent. The amount of days sent beforehand depends on when we received the dress back from the prior customer. We will always aim to send this to you as early in the week of your rental as we possibly can.

 

WHAT DATE SHOULD I ACTUALLY BOOK MY RENTAL FOR?

Book your rental for the date of your event. We will always do our best to ensure this is with you in time 1-3 days before your booked date. We will base your return date the following business day you ordered your rental for. To avoid a late fee and to ensure all rentals arrive with every customer on time, it’s crucial to return your rental the date clearly marked on your postcard when you receive your parcel. If you require the dress earlier than your specified order date, please send us an email (admin@theborrowedcollective.co.nz)

 

CAN I CANCEL MY RENTAL?
All orders are able to be cancelled/refunded in the first 24 hours once the booking has been created.

DO YOU DO POSTED TRY-ONS?

We currently have try ons by appointment in Auckland, however we don’t post for try as it creates too many issues if a dress is rented two weekends in a row and it means that someone may miss out on actually wanting to rent it for the date you want to try it on. We understand that renting can be a little risky if you haven’t tried on the dress prior so we do have a back up dress service where you can rent two dresses, try them on and decided which one suits you best on the day. You can find out more about this service so many of our customers love here.

 

I HAVE DESIGNER DRESSES THAT I WANT TO SELL, DO YOU BUY SECOND-HAND?
All of our dresses have been purchased brand new in perfect condition, we currently only buy garments directly from the brand.

I WANT TO RENT AN ITEM FOR MORE THAN ONE NIGHT, WHAT CAN I DO?

Send us an email and we will be able to arrange this for you.

 

DO YOU SHIP TO AUSTRALIA?

Unfortunately at the moment we currently don’t as the turn around is too long, however stay tuned!

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