All garments delivered have been professionally dry-cleaned and are provided to the customer in a ready to wear state. We inspect each item before delivery with the utmost care, and should you receive goods that are in a damaged state, please contact The Borrowed Collective within 24 hours of receipt of the goods.
All orders are shipped with express (overnight) courier shipping. Once your order has been dispatched, you will receive a confirmation email containing your tracking number so that you can track the progress of your delivery.
Upon delivery of the garment you will be provided with a prepaid, pre-addressed bag in order for you to arrange returning the garment on the next working day. Please carefully pack your garment and drop off at your nearest Postshop. Please ensure the return parcel is handed over the counter.
Returns with BUY NOW purchases
If your item arrives and appears to be damaged upon delivery, you must let us know immediately. Any damaged items past 14 days will not be accepted.
We do not refund or exchange for jewelry unless they arrive faulty. As our jewellery is for costume wear, please avoid wearing it in the shower, swimming or spraying perfume anywhere near the item.